1. What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We don't however accept payment through PayPal.
2. How long does shipping take?
Shipping times may vary depending on your location. Generally, orders reach the customers within 3-14 business days.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that additional customs fees and import taxes may apply, and the customer is responsible for covering these costs.
4. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 20 days of receiving your items to initiate a return. Please note that returned items must be in their original condition and packaging.
5. How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.
6. Can I cancel or change my order?
If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, we are unable to make any changes or cancellations.
7. Are your products safe?
Yes, our products are designed with the safety and well-being of humans in mind. We use high-quality materials that are non-toxic and user-friendly. However, it is always important to supervise your children or pets while using any new products.
8. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for select products. If you are interested in purchasing a large quantity of items, please contact us for more information and pricing.
9. How can I contact customer support?
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. You can reach us by email at help.mondayuse@gmail.com. Our customer support hours are Monday-Friday, 9am-5pm EST.
10. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services. However, our products are packaged in a way that is suitable for gift-giving, and we can include a personalized note with your order upon request.
